Why is lean such a difficult concept to accept in America? Every deployment I’ve ever been a part of has had at least a few individuals that would just try and spoil the soup and to what end? I have sat down with a number of Lean Practitioners in many different industries within the US to get their thoughts on this matter and the following is a summation of those conversations. It’s a shame that the US has such a hang up with the philosophical principles driving Lean. Unless one enters a company with a strong cultural affinity towards Lean the transition can be a painful experience. This is unfortunate because the benefits of Lean are immeasurable.
The philosophical principles that drive the tools of Lean are unable to gain any traction because the people never allow Lean to move. They remain disengaged expecting Lean to be another fad or “flavor of the month”. But, what happens when a company “pushes” Lean and enables Practitioners to really drive Lean into the organization?
Even when Lean is adopted by some areas or groups of an organization because of the silo effect of many corporations, the benefits of Lean are not seen. When asked of those groups to speak on their journey, much of the time all that is heard is “hard work”, “trial and error” and great deal of commitment required to get the “ball rolling.” I will admit anything put into an existing system that disrupts the “flow” of that system creates a need for attention which could be interpreted as more work however, the hour you take today will save you the day you spend tomorrow.
Lean can be implemented in a manner that is less disruptive than many have experienced. Often I hear that when a company begins a Lean implementation, the company either hires a consulting firm to train a few individuals to act as Practitioners in addition to their “day job” or they send a number of individuals to be trained in Lean Principles but, ultimately have the same expectations. Either way the company is expecting these individuals to add on to an already full day and typically results in a poor attitude towards Lean.
Rarely does a company enable or hire someone(s) who will focus their entire being into a Lean deployment. When this does happen though the second part must be full support and adoption by the top leadership team. It must be driven down through the organization allowing Lean to become the way they manage the business.
Going further into a Lean initiative I have only seen one instance of a company starting at the top and truly driving Lean down from the top but, even then was met with quite a bit of resistance. Finally after talking with many different owners and practitioners I feel it boils down to culture. That big nasty word we’ve even created curriculum around to train people to deal with, CULTURE.
Many times there is nothing in place that “forces” a team, group or department to embrace the Lean philosophy and use the tools in the toolbox. Some of the more successful Lean deployments have gone so far as to change personnel in areas to those who would promote and were in line with Lean philosophies. I am not suggesting firing the department and starting fresh but, there are times when people are so toxic that purging the system of that toxicity is necessary to move forward.
Removing “effective” from an organization and taking that step back is daunting however, there are times when taking that step back is required to enable the organization to move forward. Toxins spread quickly and often result in killing any ground gained initially, taking the deployment back past the initial stages because there is animosity and unacceptance looming in the air. Any attempt at re-deploying is met with greater resistance.
One must remember that the US is only less than 240 years old whereas, many other countries Japan specifically are far older and more importantly have had far less influence over their base culture. Japan, which is where Lean was conceived and born, has a much different mindset and culture than that of the US. These cultural differences enable the acceptance of Lean. Culturally speaking Lean is Japanese. Just as the philosophical principles of Buddhism, martial arts such as aikido or judo, and even manga are looked at quizzically by many citizens of the US, Lean is looked at with much the same reservation.
I think going forward with a Lean deployment is tricky in any environment but, within the US where being an individual is preferred over being a part of the whole adds an element of disruption. The consensus remains that a dedicated group of Practitioners educating and deploying with full support of the top leadership pushing Lean down through the organization is the best option to create a Lean culture within an organization otherwise, you’re just pushing a rope up a steep hill.
No. There is nothing common about Lean.
Common sense infers there is a mass consensus of understanding regarding some, thing. It supposes the majority of the population would agree to a common practice, thought, conclusion, etc. Wikipedia defines common sense this way:
Common sense is a basic ability to perceive, understand, and judge things, which is shared by (“common to”) nearly all people, and can be reasonably expected of nearly all people without any need for debate.1 The everyday understanding of what common sense is derives from philosophical discussion, involving several European languages. Related terms in other languages include Latin sensus communis, Greek κοινὴ αἲσθησις (koinē aísthēsis), and French bon sens, but these are not straightforward translations in all contexts. Similarly in English, there are different shades of meaning, implying more or less education and wisdom: “good sense” is sometimes seen as equivalent to “common sense”, and sometimes not.2
Lean gets back to basics. Lean, when implemented with 100% commitment, allows a person to do their job proactively instead of reactively. Too often when sitting down with a manager I’ll ask, “How is your day going,” I’ll hear the same story. They spend so much time putting out fires they have little time for much else. Before we get to deep into the weeds I will be blunt and honest, Lean will not prevent fires from occurring. Lean is not magical, however, it will allow you to see the fire before it grows and also get back on the road if a fire arises.
Lean encompasses so much that over the course of the next few months I will be writing posts describing the elements, principles and practices of Lean. I won’t be focusing in any one industry. Lean is typically related to manufacturing, which is where it was born. I will keep these general on how Lean is deployed. We have already begun the Lean journey here, as I would in a deployment. My goal is that you have a deep understanding of Lean and hopefully become as passionate as I am.
Lean initially seems ridiculous at first because it starts well, at the beginning of what we do. Too often we spend too much of our time “putting out fires,” or dealing with co-workers or office politics. Our focus is not on our job.
Lean starts with getting back to basics and focuses attention away from everything except, what we are paid to do, our core job function. It forces us to take a real deep dive into job specific elements and how they impact to the overall business. It allows us to find the waste in the system and enables us to “stream-line” our operation. Lean is our heads-up-display to guide us and continuously show us our status enabling us to make changes before we realize that the ship is off course, and that is just a high level look at Lean.
Lean is something I have a great deal of passion for. Lean is something that works and keeps the job simple. In today’s world of mass chaos Lean allows us to maintain the farm and catch the chickens when they get out of the coop without having to increase our efforts.
The company I work for’s CEO made the statement a month ago regarding the company transition to a paperless environment. I took the statement to heart and have since began to transition my workflow away from my favored analog tools. There hasn’t been much of a change but, the changes that have taken place are huge for me personally.
OneNote, like Evernote is a digital filing system where the user may add typed or even hand written notes to the app along with many other file types. I have saved everything from PDF’s to MP4’s in Evernote. I haven’t tried saving mp4’s to OneNote but, it accepts everything else I’ve thrown at it.One of the first things I like about OneNote are the pages within a folder. I have created a folder hierarchy that correlates to my job and then created pages within each folder based on different subjects. So being a continuous improvement analyst, I have a folder dedicated to Lean literature and within that folder are a separate pages for various Lean topics. I have also begun to add work literature from training sessions I attend to this folder as it’s own page. I am really enjoying the structure of OneNote with its pages and folders with in folders…something Evernote does not have.
I’m also beginning to use OneNote as a “To Do” list and have incorporated it with my standard work which sits in its own folder. I won’t get into what standard work is for those unfamiliar with Lean but, simply said it’s a guide to how I do my job, day-to-day, week-to-week, quarter-to-quarter…you get the picture. Doing so has enabled me to eliminate printing blank paper copies of my standard work every week and hand writhing everything onto them.
Now, I simply copy a new page within the folder from my template page, label it with the week ending date and proceed to update it throughout the week. When I have a meeting that I take notes, which I can do in OneNote, I can simply add a link to them in my standard work document.
A great thing about OneNote is that like Evernote it is always with me. Even though I’m not as quick at thumb typing as I am on a standard keyboard, I don’t have to be sitting at my desk to type a note into OneNote. The mobile app is great, though I am in the process of purchasing a stylus so I don’t give the appearance of texting or tweeting while sitting in a meeting. I am also anxious to see if this may become my new journal.
For years I have kept a paper journal and have tried going digital but have never enjoyed the feel of typing a journal…it just didn’t seem natural. I am hoping that with a good stylus I can replicate the feel of a paper journal.
The mobility of OneNote has allowed me the opportunity to follow the lead of a very interesting concept…using the iPad as my main device for work and home. I want to give thanks to Federico Viticci of MacStories for inspiring me to go iPad. You can read his fantastic article here about why he went to the iPad as his main computer. Though I cannot give up my laptop at work and solely use my iPad, I have begun using it for about 80% of my daily work…with great success.
I was able to register my iPad with my company and so I get work email and can use our standard IMing platform, Microsoft Lync. I particularly enjoy the fact that I am not shown as available the entire time I am not scheduled in a meeting or such in Lync. I had a bit of anxiety when I would see my status change to Inactive, I felt as if anyone who saw me would think I wasn’t working. The iPad prevents me from seeing my status unless I am in the app and because of this , I don’t worry about it.
That said, I still prefer Evernote to OneNote, however, in the corporate, Microsoft saturated environment in which I work, OneNote is a great tool. Not only does it allow me to work digitally nearly 100% of the time, collaborate with co-workers seamlessly but, also allows me to carry it all in my pocket.
My soon to receive purchase of a stylus, I feel will have a huge impact on my journaling and note taking in general and completely overhaul my workflow altogether. I am thus far satisfied with OneNote but, will continue to dual-wield it and Evernote. Personally I just prefer the look and feel of Evernote and integration to many of the apps that I use daily.
Related Sites of Interest:
I am a continuous improvement analyst for TE Connectivity, a technology leader that designs and manufactures the electronic connectors, components and systems inside many of the products across the world. I work in the Global Logistics Group as their Americas Regional analyst. TE’s continuous improvement system is based on the Toyota Production System (Lean).
I have been practicing Lean for ten years now and honestly didn’t “get” it until a couple years ago. Lean is a game changer not just in manufacturing but, in all areas of business and life. I have recently begun, much to my wife’s raised eyebrow, bringing Lean into the home.
My job is to help teach continuous improvement by showing others to see, identify and eliminate waste. Pretty easy, right?
Location: I work from home part of the week tucked against the mountains of south central Pennsylvania and in an local office in Harrisburg, PA.
Current Gig: Continuous Improvement Analyst at TE Connectivity
One word that best describes how I work:
Current mobile device: iPhone 5S (work) & iPhone 4S (personal)
Current computer: Macbook Pro (2014) & Lenovo x230 (work issued laptop…I’m not a fan).
What apps, software, or tools can’t I live without? Why?
For work I use the standard Microsoft package, (Word, Excel, PowerPoint, Outlook, Access, & Lync). Beyond that I use Evernote for most of my documents and Gimp for work. Personally, I still use Evernote, Pages (for writing) & TweetDeck on my Mac. I occasionally use iMovie to edit videos of my kids wrestling matches.
Other apps I rely on, all on my iPhone 5S) include the calendar app, Mail app and Gmail app, Byword, Overcast, FeeddlerPro, SleepMachine (I miss the tree frogs in the winter).
I don’t use my personal phone that often only because I don’t like carrying around two devices. I am trying to find a work around but for now I just monitor my personal phone and carry my work phone.
I am also a voracious reader and love my Kindle Paperwhite. I will use the Kindle app on my phone in a pinch but, I definitely prefer sitting down with the Kindle. I just wish Amazon would allow me to add my own fonts to the Kindle without having to jailbreak it.
The Midori Traveler’s Notebook, I am a huge fan of analog tools and after reading the Patrick Ng’s blog Scription I fell in love with this simple notebook. The Midori Traveler’s Notebook is more than just a notebook it is a minimalist system comprising of a leather cover, page marker, and elastic bands to hold several notebooks in place. Measuring 22cm by 12cm the standard, out of the box system can hold two notebooks. Add a second band and voila, two becomes four. I currently have two notebooks (work and personal journal), a self made notebook for my Standard Work for work and Patrick Ng’s Chronodex planning system all stuffed in a brown leather cover. I’ve carried the thing around for the past two years and haven’t given up on it. It works for me. I’ve tried going digital but, enjoy putting ink on paper too much to give up. In addition I find I remember more by writing. I also believe it is a quicker system than digital.
I would love to find a way to go completely digital and keep it all in my pocket, it would sure lighten my bag. A recent webcast at work mentioned going digital in the very near future. I am a bit nervous as to what was meant by that, not too many details were given. I find writing to be relaxing and I enjoy planning out my week visually on my Chronodex every Sunday. Old habits from the Franklin Covey planner days…
I recently picked up a pack of Field Notes, a pocket notebook I can carry around with me without the bulk of my Midori. They work very well, especially taking notes while on the phone or in the car and while listening to podcasts. I was skeptical at first about them but, they seemed to have melded well with my system.
What is my morning routine?
This is a tricky question. I don’t sleep well or much so I tend to wake up early or not fall asleep until late corrupting the following day. On average I go to bed around 10pm and fall asleep around 11pm. Then I wake up at 2:30 – 3:00am and eat a bowl of cereal, put wood in the wood stove and lay down on the couch and reach a bit in the Kindle. Between 5 & 6 I’ll get woke up by either a cat or dog and go back to the kitchen and make tea. While drinking tea I’ll watch the sun rise and write for a half hour or so. Lately I’ve been doing my writing directly on my iPhone in Byword. After tea if I’m working from home I’ll go up to my office and fire up my laptop and get to work otherwise I’ll make something to eat and get ready to go to work.
Like I said my sleep pattern is completely messed up. I’ve always been a night owl but, I’m to the point where I only get 5 – 6 hours of sleep on a good night. I slept for only 4 hours the night of writing this post.
What’s my favorite to-do list manager?
I hate to-do lists! I use them but, I still don’t like them. Right now I use my Standard Work notebook for all my tasks for the week and my Chronodex planner. I have tried digital but, never look at them. Going forward I am going to try post-it notes and give digital another go around.
What do you listen to while you work?
Tim Ferriss got me hooked on Glitch Mob and have them as a playlist on Pandora, lately that’s all I’ve been listening too. Before that was classical music or music by Hans Zimmerman on Pandora.
What are you currently reading?
Are you more of an introvert or extrovert?
Definitely an introvert. I am not fond of crowds and enjoy being alone a lot. My ideal workspace would be a small gazebo atop the mountain behind my house looking out over the county all alone.
Being an introvert like I am I do regularly give presentations to audiences without freaking out. I also have no problem asserting myself if need be.
How do I recharge?
I love to run. I have a horribly arthritic knee which prevents me from running often but, running is my meditation, trail running especially. Pair of shorts, shirt and Vibram FiveFingers on my feet is all I need to peace out.
I also enjoy just clearing the mind through meditation.
Fill in the blank: I’d love to see __________ answer these same questions.
Is there anything else you’d like to add that might be interesting to readers and fans?
I am a Harry Potter fan and love to spend time with my family watch and re-watching the movies. I just recently got the books on audio and the kids love to listen to them while they play.
I am a huge fan of pizza and would eat it daily if I didn’t control myself.